NOC Technician L1

Location: DE-Raisting
Department: NOC's (1120)

Description

Global Eagle  is a leading provider of satellite-based broadband connectivity, television and entertainment services, content and data analytics to aviation, maritime, enterprise and government markets. Global Eagle offers a fully integrated portfolio of rich media content and high-speed connectivity solutions for airlines, private jets, cruise lines, commercial ships, super-yachts, ferries, enterprise, government and military installations worldwide with proprietary performance-enhancing technologies and exclusive access to premium media. With 1,500 employees on six continents and leading global satellite and ground networks, the company delivers exceptional service and concierge support to its customers.

 

Find out more at   www.globaleagle.com. 

 

Role Summary

The NOC L1 Operator is the first level contact for customer-facing technical support. Performs necessary network grooming and adjustments as determined by internal operations teams. Troubleshoots customer links, primarily on layers 1-3 of the OSI model, but may occasionally go up to layer 7.

 

Key Responsibilities

  • Proactive network monitoring and reporting of RF (Layer 1) problems.
  • Acting upon Network Management requests for remote network changes.
  • Respond to phone, email, and chat inquiries from customers.
  • Maintain tact and professionalism when interacting with the customer on any channel.
  • Remote level reporting for service quality and system performance.
  • Troubleshooting technical issues on VSATs and IP networks.
  • Facilitate support for customers and field engineers as necessary.
  • Other duties as assigned

 

Qualifications/Experience

  • Degree with Computer or Electronics Focus
  • English is Required, Bilingual is a Plus
  • Experience in MS Excel and Outlook
  • Contact Center Experience is Desirable
  • CCNA or Other IP Certifications Beneficial
  • VSAT Installer or Support Background

 

Skills/Interests

  • Electronics and/or Computers
  • Great Communicator
  • Creative Problem Solver
  • Analytical Thinker

 

Company Values

  • Communicate and Connect
  • Deliver Excellence and Own it
  • Be Honorable
  • Operate as ONE
  • Learn and Embrace Change

 

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

 

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

 

Performance Factors

Attendance and Dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious, about assignments.

Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.

 

Relationships with Others:    The employee works effectively and relates well with others Including superiors, colleagues, and individuals inside and outside the Company. The employee exhibits a professional manner in dealing with others and works, to maintain constructive working relationships.

 

Please note  : Only shortlisted candidates will be contacted.

 





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