GDC Level I

Description

About Us

Global Eagle is a leading provider of satellite-based broadband connectivity, television and entertainment services, content and data analytics to aviation, maritime, enterprise and government markets. Global Eagle offers a fully integrated portfolio of rich media content and high-speed connectivity solutions for airlines, private jets, cruise lines, commercial ships, super-yachts, ferries, enterprise, government and military installations worldwide with proprietary performance-enhancing technologies and exclusive access to premium media. With 1,300 employees on six continents and leading global satellite and ground networks, the company delivers exceptional service and concierge support to its customers.

Find out more at www.globaleagle.com. 

Role Summary

The GDC Level I Technician will be responsible for projects and tasks related, but not limited to, ship and shore network, voice infrastructure and SCPC & TDMA products. The GDC Level I Technician will support upgrades and new commissioning. The technician will have routine interaction with customers aboard ships at sea or various remote locations, including customer headquarter personnel. The GDC Technician may be deployed to upgrade or install network/satellite systems onboard cruise and commercial vessels, energy vessel, private super yachts, government facilities or business enterprises all over the world.

What You Will Be Doing

• Configures and test devices not limited to satellite modems, routers, switches, laptops, PC's and servers with various operating systems (Windows, Linux, etc).
• Creates diagrams, whitepapers, and training materials to document networks and products.
• Maintains the department's wiki which includes troubleshooting procedures, policies, knowledge base etc.
• Troubleshoot a satellite link to find and fix problems.
• Supports/Performs field installations of data and voice equipment including routers, modems, switches, computers or any other telecommunication/company related equipment.
• May be required to cover shifts in the early morning or late night hours.
• May be required to be available to travel at a moment's notice
• Other responsibilities as may be assigned.
• Key Authorities:
• This position reports to the GDC Director
• Interacts with: Internal - Engineers, Senior Technicians, Project Managers and Solution Architects
• External customer (technical data contacts), equipment vendors.

Education & Experience

• Technical school graduate or Associates degree in related technical field
• Knowledge of VoIP, WANand Satellite preferred
• CCNA certification a plus
• Strong written and oral communication skills desired

Our Core Values

• Communicate and Connect
• Deliver Excellence and Own it
• Be Honorable
• Operate as ONE
• Learn and Embrace Change

Why You Should Work Here

A career with Global Eagle is a unique opportunity to grow your knowledge and skills within a culture that thrives on collaboration and innovation. In addition to being a part of an amazing group, we also have competitive benefits including medical, dental, vision, paid time off, 401k, disability and life insurance, flexible scheduling, pet insurance, and discounts on gym membership, concerts, amusement parks, hotels, and more!

Global Eagle is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Due to COVID, our interviews are now done in a safe environment using online platforms like Zoom and Microsoft Teams.

Please note: Only shortlisted candidates will be contacted.

Are you a returning applicant?