Inbound Payment/Billing Phones Specialist - F/T

Location: Provo
Job Code: 4991
# of Openings: 1

Description

At Revere Health, we value the health of our patients above all else. As the largest independent multi-specialty physician group in Utah, our healthcare system gives patients the best in communication, quality, coordination and innovation. Founded in 1969 in Provo, Utah, Revere Health has grown to include 29 medical specialties in over 100 locations throughout Utah, Arizona and Nevada.

As the first Accountable Care Organization (ACO) accredited by Medicare in Utah, and the only Next Generation ACO in the state, Revere Health offers a unique, patient-oriented approach to healthcare. We strive to keep medical costs at a minimum while providing the utmost in quality healthcare.

Revere Health: Your Health Above All Else.

 

Position Summary:

Revere Health is now hiring enthusiastic, customer-centered people for our contact center to aid our Patient Services team.  Prior experience is a plus, but not required, as we provide you with the training you will need to be successful.  In this position, you will answer inbound calls and act as the initial point of contact for all patient billing and payment-related inquiries.  Your primary daily responsibilities will be answering billing-related questions, and taking current and past-due payments from our patients who call you.  For questions regarding more detail, you will partner with the Patient Services team to help develop a clear path for the patient – one that ensures prompt and accurate resolutions to these specific billing issues.  Having a high commitment to customer service, sound judgement, attention to detail and excellent communication skills will help you feel more comfortable in this role.  Our contact center helps nearly 1.4 million patients each year, so this is an excellent opportunity to work in a position that makes a difference to many people.

We know that loving what you do and where you work is only part of the reason you get out of bed every morning, so we also offer a competitive wage that reflects how valuable you are to our company.  Because we work directly with doctors’ offices, the contact center is open Monday through Friday, from 8:00 AM until 5:00 PM, which means you get to enjoy nights, weekends, and holidays with your friends and family.  Our full-time team members also receive paid time off for holidays.  We offer other benefits for full-time employees, such as a very generous 401K program, up to 3 weeks of paid leave per year, as well as a variety of medical, dental & vision insurance plans to choose from. Part-time schedules may be available – if that’s important to you, please ask about that when we meet with you.

 

What does a typical day look like?

  • Answer phones and follow related procedures.
  • Navigate and update patient charts on various electronic systems.
  • Use phone functions properly, including answering calls, transfers, and holds.
  • Provide “first call resolution” to the patients who call you.
  • Looking up patients’ billing information, and processing their payments.
  • Review patients’ financial situations and set up payment options using applicable policies.
  • Provide the Business Office team with accurate information for escalated issues.
  • Accurately document your billing activities in our computer systems.
  • Other duties as assigned.

Qualifications:

  • High School Diploma or GED is required.
  • 2 years healthcare customer service or equivalent experience is beneficial.
  • Medical billing & insurance experience is highly desired.
  • Command of the English language is required.
  • Please tell us if you have bilingual (Spanish/English) language skills.

 

Status: Full Time

Position: Inbound Payment/Billing Phones Specialist - Full Time

Department: Contact Center

Location: Provo





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