Contact Center Representative - Full Time

Location: Provo
Job Code: 4990
# of Openings: 10

Description

Job Title: Contact Center Representative 

Role:  Tired of working a job that just punches a clock?  Are you ready for a job that makes a difference in people’s lives?  Do you want to love where you work?  Revere Health is what you’re looking for!  We are one of the highest-rated employers in Utah, as well as being well-respected in the communities we serve.  Our Contact Center helps nearly 1.4 million patients each year, and we are looking for full-time, professional, dynamic, driven, fun & energetic people to join our team at our Provo, Utah location.  Part-time schedules may be available – if that’s important to you, feel free to ask us about that!

 

We know that loving what you do and where you work is only part of the reason you get out of bed every morning, so we also offer a competitive wage that reflects how valuable you are to our company.  Because we work directly with doctors’ offices, the contact center is open Monday through Friday, from 8:00 AM until 5:00 PM, which means you get to enjoy nights, weekends, and holidays with your friends and family!  In fact, we even pay YOU for your time off on holidays!  We offer other benefits for full-time employees, such as a very generous 401K program, up to 3 weeks of paid leave per year, as well as a variety of medical, dental & vision insurance plans to choose from.

 

At work, your main focus will be to assist with an array of patient and provider service requests for patients calling you.  If you’ve never worked in a contact center before – we aren’t worried about that, you shouldn’t be, either!  We provide you with the training and the tools to help you feel confident in your daily activities. 

 

What are we looking for? Probably you! But here are a few things we’ve noticed that help new employees become comfortable with their new role very quickly:

  • You bring a positive attitude with you to work.
  • You are quick to learn new computer environments, and able to easily navigate multiple software systems.
  • How are your typing skills?  You’ll need those here!
  • You love providing customers with the highest level of service.
  • You have excellent verbal communication skills, and are an amazing listener.
  • You know how to multi-task.
  • If you have previous medical experience, that’s great! But it’s not required. You’ll get that here!

 

Here’s what you can expect a standard day to look like here:

  • Answer incoming calls and handle caller’s inquiries efficiently and accurately.
  • Accurately collect information and personal details about patients; delivers message/tasks to the appropriate medical person in a timely & confidential manner.
  • Uses an effective approach to handle special telephone-related tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
  • Meet and maintain department performance expectations (we help with that!).
  • Other duties as occasionally assigned.

 

If this sounds like a great fit for you, we’d love to talk to you!  Please submit a resume and application by clicking the "Apply for this Position" link and someone will contact you to setup a time to meet.  It’s time to love where you work!





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