Position Description

Partner Operational Help Desk Agent
Department SALES
Location(s) Sao Paulo - Brazil
Employment duration Full time
Apply Now

Partner Operational Help Desk Agent

Life is different at N3. We are driven by our passions and propelled by our quest to innovate, thrive and learn. We are the tastemakers of technology, transforming the way the world works and shaping the future of business. We work hard. We play hard. We make moves. Here, success is no accident. It’s ours to grow.

N3, Part of Accenture, is a sales and marketing solutions firm dedicated to working with software and technology solutions providers. Our client base includes a range from small start-up companies to market leaders such as Microsoft, Cisco, Google, and more as well as their partner networks. N3 has sustained rapid growth since its founding in 2004.

We are a performance-based organization that rewards creativity, hard work, and success. N3 is not your typical corporate environment. Our business casual atmosphere and fast-paced workday make N3 a unique place to work.

Partner Operational Help Desk Agent (Formal Job Title: Sales Development Rep 1 - Associate)

 

N3 is a sales and marketing solutions firm dedicated to working with software and technology solutions providers. Our client base includes a range from small start-up companies to market leaders such as Microsoft, IBM, Citrix, and more as well as their partner networks. N3 has sustained rapid growth since its founding in 2004.

At N3, we are a performance-based organization that rewards creativity, hard work, and success. As a fast growing firm, N3 offers great advancement opportunity including the potential to cross-train in career areas of interest to you. N3 is not your typical corporate environment. Our business casual atmosphere and fast-paced workday make N3 a unique place to work.

The role will provide support to Microsoft Partners with operational and administrative tasks.

 

Duties and Responsibilities: Key responsibilities include but aren’t limited to:

  • Accountable for the resolution of assigned cases following the business rules.
  • Respond to Partners inquiries by mail / chat and/or phone within the SLAs stablished.
  • Accountable for the follow-up of assigned cases until final resolution is reached.
  • Responsible of maintaining the system of record updated according to stablished business rules on daily basis.
  • Responsible for providing superior quality services to the clients.
  • Responsible for providing the support and guidance as per the norms of the organization.
  • Oriented to exceed the clients' expectations in terms of responsiveness as well as accuracy standards.
  • Responsible for maintaining high levels of professionalism and remains updated with various organizational procedures (internal and external) as well as additional areas related to the specific role.
  • Responsible for attending the meetings, training sessions, etc., and making sure that the team’s objectives and goals have been achieved.
  • Responsible to execute proactive meeting deadlines.
  • Responsible to develop a strong relationship and trust with stakeholders and Microsoft Partners.

Skills and Specifications:

  • Ability to speak, write and read the Portuguese language – Native
  • Ability to speak, write and read the Spanish language – Advanced
  • Ability to speak, write and read the English language – Advanced
  • Ability to prioritize among multiple urgent and important tasks.
  • Able to establish and maintain healthy working relationships with people in course of work.
  • Good judgment and decision-making skills.
  • Good professional appearance.
  • Key competencies: adaptability, action-oriented, accountability and drive for results, cross-boundary collaboration.
  • Excellent interpersonal communication skills combined with a helpful attitude.
  • Good communication (email, chat or phone), analytical and problem-solving skills with multitasking ability during pressure situations.
  • Able to work independently with or without any supervision.
  • Flexible, adaptable, and should be able to demonstrate enthusiasm with high levels of patience.

 

Education and Qualifications:

  • 2+ years of previous work experience in a related field.
  • Intermediate proficiency in Microsoft Office – Outlook, Word, PowerPoint, Excel, SharePoint and CRM.
  • Stakeholder management is a must.
  • Customer service experience.

Benefits:

  • Competitive salary
  • Paid holiday, vacation and sick days
  • Medical coverage
  • Employee Referral Program

 

Equal Employment Opportunity

N3 recruits, hires, and promotes for all positions without regard to race, religion, color, national origin, gender, age, sexual orientation, gender identity and/or expression, handicap or veteran's status. All terms and conditions of employment such as compensation, benefits, work assignment, availability of facilities and privileges of employment are administered on the same basis of equality

 

 

Equal Opportunity Employer, including disabled and veterans.

Data Protection Requirement

  • Adhere to all N3 Data Protection policies, standards, and procedures per your role. Take required continuing education courses in Data Protection at N3 for your role.

Equal Employment Opportunity

N3 recruits, hires, and promotes for all positions without regard to race, religion, color, national origin, gender, age, sexual orientation, gender identity and/or expression, handicap or veteran's status. All terms and conditions of employment such as compensation, benefits, work assignment, availability of facilities and privileges of employment are administered on the same basis of equality.

Back Apply Now