Position Description

Agency Account Manager (Native German)
Department SALES
Location(s) Dresden - Germany
Employment duration Full time
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Agency Account Manager (Native German)

Life is different at N3. We are driven by our passions and propelled by our quest to innovate, thrive and learn. We are the tastemakers of technology, transforming the way the world works and shaping the future of business. We work hard. We play hard. We make moves. Here, success is no accident. It’s ours to grow.

N3, Part of Accenture, is a sales and marketing solutions firm dedicated to working with software and technology solutions providers. Our client base includes a range from small start-up companies to market leaders such as Microsoft, Cisco, Google, and more as well as their partner networks. N3 has sustained rapid growth since its founding in 2004.

We are a performance-based organization that rewards creativity, hard work, and success. N3 is not your typical corporate environment. Our business casual atmosphere and fast-paced workday make N3 a unique place to work.

Agency Account Manager

  • Establish working relationship with key advertising agencies and develop relationships with new agencies.
  • Enable and educate agency contacts on Pinterest offerings, value proposition, programs, promotions, etc.
  • Contact agency leads on prospect lists provided by Pinterest, identify decision makers and initiate process to educate them on the benefits of the Pinterest ad Platform.
  • Identify Customer needs, goals and the opportunity for Pinterest offerings.
  • Present the Pinterest value proposition and seek to resolve Customer concerns.
  • Seek to understand, validate and overcome Customer objections while accurately representing Pinterest’s business, products, and services.
  • Seek to onboard advertisers to the Pinterest ad platform in order to create the possibility for success of the Customer’s campaigns.
  • Educate agency Customers on Pinterest dashboard, products, and proper campaign setup and management.
  • Seek to:
    • Upsell/cross-sell/activate existing accounts and new Pinterest prospects.
    • Establish clear advertising goals with agency contacts and Customers including entering campaign goals (KPIs) associated with CPA (Cost per Acquisition), ROI / ROAS (Return on Investment / Return on Ad Spend), or CPC (Cost per Click), etc.
    • Establish proper technical account set up and manage the relationship between Pinterest and agency contacts as follows:
    • Monitoring campaigns with an appropriate cadence of Account Management correspondence as defined by mutually agreed upon Customer tiers.
    • Responding within an acceptable time frame to requests made by Pinterest and agency contacts.
    • Identifying and attempt to onboard existing and new focus advertisers for the agency.
  • Collect, accurately input, and maintain Customer and opportunity data into Pinterest tools which shall include Salesforce.com (SFDC) and those other established tools as notified to Accenture in writing in advance. A consistent joint effort between Accenture and Pinterest shall be made weekly to ensure the SFDC hygiene and structure is properly maintained for accurate reporting and records.
  • Provide consistent feedback on the Agency Account Management tasks and suggested best practices to Pinterest. Identify and establish paths for agency and Customer escalations, rules-of-engagement


Qualifications and Experience:

  • At least 1 year experience in Advertising Technology campaign management in any online ad platform (Twitter, Facebook, Google, Pinterest, Snapchat, etc) and 1-year of experience in a sales and/or account management role  
  • Knowledge of the latest trends associated with online marketing
  • Experience interfacing with clients
  • Knowledge of the latest trends associated with online marketing
  • Exceptional written and verbal communication skills
  • Native level language fluency in the market to which assigned
  • Experience interfacing with clients
  • Preferably experienced in CRM tools such as Salesforce, Office/G-Suite collaboration and presentation tools
  • Very strong analytical and reporting skills; Experience using data driven solutioning to drive positive business outcomes 
  • Team player / collaborative operating style  with the desire and ability to learn on the fly and do what needs to be done
  • An innovative mind always willing and able to contribute quickly, positive creative solutions to problems as they arise
  • Tech-savvy with an affinity for innovative and emerging technology, particularly online technology
  • Deadline and detail oriented
  • German level (C1) required


Data Protection Requirement

  • Adhere to all N3 Data Protection policies, standards, and procedures per your role. Take required continuing education courses in Data Protection at N3 for your role.

Equal Employment Opportunity

N3 recruits, hires, and promotes for all positions without regard to race, religion, color, national origin, gender, age, sexual orientation, gender identity and/or expression, handicap or veteran's status. All terms and conditions of employment such as compensation, benefits, work assignment, availability of facilities and privileges of employment are administered on the same basis of equality.

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