Position Description

SB Sales Operation Specialist
Department SALES
Location(s) Lisbon - Portugal
Employment duration Full time
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SB Sales Operation Specialist

Life is different at N3. We are driven by our passions and propelled by our quest to innovate, thrive and learn. We are the tastemakers of technology, transforming the way the world works and shaping the future of business. We work hard. We play hard. We make moves. Here, success is no accident. It’s ours to grow.

N3, Part of Accenture, is a sales and marketing solutions firm dedicated to working with software and technology solutions providers. Our client base includes a range from small start-up companies to market leaders such as Microsoft, Cisco, Google, and more as well as their partner networks. N3 has sustained rapid growth since its founding in 2004.

We are a performance-based organization that rewards creativity, hard work, and success. N3 is not your typical corporate environment. Our business casual atmosphere and fast-paced workday make N3 a unique place to work.

N3 is Hiring for Small Business Care Operation Specialist in Lisbon
Do you…


 Want to work in Technology with some of the biggest household
brand-names on the planet?
 Desire to develop a life-long career in the growing software, IT and
technology hardware market?
If so…

This is a fantastic opportunity to start or continue your career in cutting
edge cloud technologies & professional services sales.
N3 is a sales and marketing solutions firm dedicated to working with software and technology
solutions providers. Our client base includes a range from small start-up companies to market
leaders such as Cisco, Microsoft, IBM, Citrix, and more as well as their partner networks. N3 has
sustained rapid growth since its founding in 2004 and is currently undergoing exponential growth
with numerous multinational multibillion-dollar companies.
At N3, we are a performance-based organization that rewards creativity, hard work, and success. N3
is not your typical corporate environment. Our business casual atmosphere and fast-paced workday
make N3 a unique place to work.


SB Small Care / Sales Operation Specialist


SB Sales Ops Specialist executes the Small Business plan for a territory region, alongside the SB
Territory Managers, focusing on a portion of the pipeline. Has full understanding of the business
opportunities by engaging with authorized partners and distributors to drive customer demand in
region. The SB Sales Ops is responsible for pipeline management, business forecast, and for the full
cycle between deal registration or opportunity creation until deal or opportunity closure.


 Small Care is a key role supporting the Small Business Sales team in daily critical escalated
subject.
 Supporting pre to post sales cases, this role will engage with various profile: internal
operational team, partners, and customers.
Primary Objective
 Unique expertise in Small Business team to unlock complex situation for customer and
partner satisfaction.
 Expert in Cisco internal process & team to free the sales teams on non-direct business tasks.
 Owner and leader of pre to post sales critical cases resolution.
Main Skills & Activities – SB Operations
 Service delivery driven to support Small Business Sales teams.
 High quality Customer satisfaction.
 Excellent communication skills.
 Creative and bold mindset.
 Taking initiative and leadership.
 Interacts with partners, distributors, and customers to drive closing of hunting opportunities.
 Consults partners, distributors and customers on best fitting solution to close opportunities
and does cross- and up-sell based on e.g. bundles.
 Has a close collaboration with stakeholders (Territory Manager) for bigger and complex
opportunities for further processing.
 Manages opportunity documentation in CRM.

Skills & Qualifications


 Academic background: Bachelor’s Degree or Degree equivalent.
 Professional background: Minimum 1-2 years’ experience in IT technical support.
 Languages: Fluency in English; Native level of the language of the territory that will be

working with.


 IT skills: Strong computer skills (MS Office, etc.); SalesForce.com experience a plus.
Desired Professional Qualities
 Engaging with customers in a consultative approach.
 Endless curiosity in digital product markets.
 Understanding and experience working with Channel Partners.
 Wisdom to respect the importance of every phone call.
 Competence in learning and discussing key IT and Digital aspects from Software as a Service,
Enterprise Resource Planning and Cloud-based solutions.
 Big picture thinking fueling perseverance through follow up calls, leaving voice mails,
coordinating appointments, presenting metrics.
 Integrity of intel reported daily into CRM and of email correspondence sent on behalf of our
clients.
 Coordinating successful go-to-market services for business owners + client stakeholders.
 Prior sales experience preferred.
 Follow all N3 Information Security policies and processes as required per the job
function/role of this position.
 Progression and aspirations - Employees have grown within N3 into leadership roles to
include President, VPs, Strategic Directors, Program Managers, Inside Sales Team Managers,
Team Leads, Project Managers and Peer Mentors.
Equal Employment Opportunity
N3 recruits, hires, and promotes for all positions without regard to gender, marital status, family
status, age, race, religion, disability, sexual orientation, membership of the Traveler community.
All terms and conditions of employment such as compensation, benefits, work assignment,
availability of facilities and privileges of employment are administered on the same basis of equality.

Data Protection Requirement

  • Adhere to all N3 Data Protection policies, standards, and procedures per your role. Take required continuing education courses in Data Protection at N3 for your role.

Equal Employment Opportunity

N3 recruits, hires, and promotes for all positions without regard to race, religion, color, national origin, gender, age, sexual orientation, gender identity and/or expression, handicap or veteran's status. All terms and conditions of employment such as compensation, benefits, work assignment, availability of facilities and privileges of employment are administered on the same basis of equality.

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