Position Description

Agency Account Manager (Native Danish/Swedish/Finish/Norwegian)
Department SALES
Location(s) Berlin - Germany, Bonn - Germany, Dortmund - Germany, Dusseldorf - Germany, Essen - Germany, Frankfurt - Germany, Garching - Germany, Hamburg - Germany, Jena - Germany, Kaiserlautern - Germany, Kronberg - Germany, Leipzig - Germany, Munich - Germany, Stuttgart - Germany, Wuppertal - Germany
Employment duration Full time
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Agency Account Manager (Native Danish/Swedish/Finish/Norwegian)

Life is different at N3. We are driven by our passions and propelled by our quest to innovate, thrive and learn. We are the tastemakers of technology, transforming the way the world works and shaping the future of business. We work hard. We play hard. We make moves. Here, success is no accident. It’s ours to grow.

N3, Part of Accenture, is a sales and marketing solutions firm dedicated to working with software and technology solutions providers. Our client base includes a range from small start-up companies to market leaders such as Microsoft, Cisco, Google, and more as well as their partner networks. N3 has sustained rapid growth since its founding in 2004.

We are a performance-based organization that rewards creativity, hard work, and success. N3 is not your typical corporate environment. Our business casual atmosphere and fast-paced workday make N3 a unique place to work.

We Accelerate Sales, Close Business + Create Real Revenue Results

Agency Account Manager Tasks:

  • Establish working relationship with key advertising agencies and develop relationships with new  agencies.

  • Enable and educate agency contacts on Pinterest offerings, value proposition, programs, promotions, etc.

  • Contact agency leads on prospect lists provided by Pinterest, identify decision makers and initiate process to educate them on the benefits of the Pinterest ad Platform.

  • Identify Customer needs, goals and the opportunity for Pinterest offerings.

  • Present the Pinterest value proposition and seek to resolve Customer concerns.

  • Seek to understand, validate and overcome Customer objections while accurately representing Pinterest’s business, products, and services.

  • Seek to onboard advertisers to the Pinterest ad platform in order to create the possibility for success of the Customer’s campaigns.

  • Educate agency Customers on Pinterest dashboard, products, and proper campaign setup and management.

  • Seek to:

    • Upsell/cross-sell/activate existing accounts and new Pinterest prospects.

    • Establish clear advertising goals with agency contacts and Customers including entering campaign goals (KPIs) associated with CPA (Cost per Acquisition), ROI / ROAS (Return on Investment / Return on Ad Spend), or CPC (Cost per Click), etc.

  • Establish proper technical account set up and manage the relationship between Pinterest and agency contacts as follows:

    • Monitoring campaigns with an appropriate cadence of Account Management correspondence as defined by mutually agreed upon Customer tiers.

    • Responding within an acceptable time frame to requests made by Pinterest and agency contacts.

    • Identifying and attempt to onboard existing and new focus advertisers for the agency.

  • Collect, accurately input, and maintain Customer and opportunity data into Pinterest tools which shall include Salesforce.com (SFDC) and those other established tools as notified to Accenture in writing in advance. A consistent joint effort between Accenture and Pinterest shall be made weekly to ensure the SFDC hygiene and structure is properly maintained for accurate reporting and records.

  • Provide consistent feedback on the Agency Account Management tasks and suggested best practices to Pinterest.

  • Identify and establish paths for agency and Customer escalations, rules-of-engagement.


Qualifications and Experience:

At least one year of experience in a target driven, customer-facing role (sales is preferred)

In depth, demonstrated knowledge of digital marketing, including understanding of metrics such as CPA, CPC, CPM and ROAS.

Demonstrated experience using analytical approaches to solving business problems

Demonstrable ability to train and educate advertisers on solutions including how to create and optimize campaigns

Demonstrable ability to understand, validate, and overcome customer objections by crafting a compelling marketing plan to use Pinterest’s platform & functionality to achieve our advertisers goals.

Ability to learn quickly and maintain current, comprehensive knowledge of the client’s products and services

Tech-savvy with an affinity for innovative and emerging technology

Self-reliant, adaptable, decisive, and professional; able to effectively multi-task in a dynamic environment

Proven experience in working toward quarterly goals, in a KPI driven environment.

Native Danish/Finnish/Norwegian or Swedish Language Required

Data Protection Requirement

  • Adhere to all N3 Data Protection policies, standards, and procedures per your role. Take required continuing education courses in Data Protection at N3 for your role.

Equal Employment Opportunity

N3 recruits, hires, and promotes for all positions without regard to race, religion, color, national origin, gender, age, sexual orientation, gender identity and/or expression, handicap or veteran's status. All terms and conditions of employment such as compensation, benefits, work assignment, availability of facilities and privileges of employment are administered on the same basis of equality.

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