Under the supervision of the Communication Center Manager, the Interpreter will provide high quality professional American Sign Language interpreting through video and/or on-site at various customer locations when needed. Interpreters must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct.
Pay Range: $15.74-$65(based on location, education, certifications, and interpreter specialties)
ZP Perks includes a comprehensive suite of benefits to promote health and financial security for you and your family.
ZP Full-Time Interpreters are eligible for the following:
Guaranteed 36 hours per week (potentially for up to 40 hours per week)
Voluntary Life& AD&D Insurance
Flexible scheduling
Employer Paid Short-Term Disability
Community work (when available)
Employer Paid Long-Term Disability
PTO (Paid Time Off)
Pet Insurance
Paid Holidays
EAP (Employee Assistance Program)
Medical, Dental, Vision Insurance
FSA (Flexible Spending Accounts)
401(k) Retirement Savings Plan with Employer Match
Commuter Benefits
Health Club reimbursement
Legal Plan
Massage Reimbursement
CEU, Professional Development & Tuition Reimbursement
Employer Paid Life Insurance
Job Requirements:
Must be able to work 36 hour per week
Must be able to accept new or alternative interpreting assignments for a scheduled shift based on customer demand
Must have a secure, lockable room in your primary residence or on your personal property
Must pass company's interpreting skills assessment
Must attend and successfully complete a 40 hour New Hire Training
Must be willing to allow for the ability of remote monitoring and oversight of the At Home environment and both ends of a call (video and audio)
Essential Duties and Responsibilities include the following:
Provide effective video relay service, video remote interpreting and onsite interpreting for consumers
Support and model the company's mission and values
Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues
Exhibit professional behavior at all times including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors, and timely and accurate record keeping
Adhere to all policies and procedures as outlined by the company and all FCC regulations
Demonstrate the ability to adapt quickly to new and changing technologies
Multi task between interpreting effectively while utilizing video based technology
Participate in company-sponsored training for Professional Development
Exhibit the ability to meet performance expectations with minimum supervision
Possess the ability to work effectively in a fast paced, dynamic environment
Demonstrate strong interpersonal skills in all settings
Ability to independently travel. Where driving is required for onsite work, access to a vehicle, valid driver's license and required insurance is necessary
Other duties as assigned
Minimum Qualification Requirements:
One (1) year of professional interpreting experience
One (1) year Video Relay Service interpreting experience in a call center environment, preferred
Possess fluent ASL and spoken English language skills
Able to provide accurate interpretation
Possess a good understanding of Deaf culture
Thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct
You must be 18 years or older to apply
Possess, as applicable, state licensure or credential requirements
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees for this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.
ZP Better Together, LLC is an Equal Opportunity Employer.
