Deputy Hub Team Leader - NES

Location: International
Position Location: Middle East - Remote


Position                       Deputy Hub Team Leader - NES

Location                      Syria

Duration                     1 year (contingent to availability of fund)

Reports to                   Hub Team Leader


Relief International (RI) is a leading nonprofit organization working in 16 countries to relieve poverty, ensure well-being and advance dignity. We specialize in fragile settings, responding to natural disasters, humanitarian crises and chronic poverty.

Relief International combines humanitarian and development approaches to provide immediate services while laying the groundwork for long-term impact. Our signature approach — which we call the RI Way—emphasizes local participation, an integration of services, strategic partnerships and a focus on civic skills. In this way, we empower communities to find, design and implement the solutions that work best for them.

Relief International includes the four members of the RI Alliance in the USA, UK, France, and Belgium.  Under our alliance agreement, we operate under a single, shared management structure with one CEO and one Board of Directors.

About our Programs

RI is active in 16 countries around the world, including some of the most fragile: Afghanistan, Bangladesh, Iran, Iraq, Jordan, Lebanon, Myanmar, Pakistan, Philippines, Somalia, South Sudan, Sudan, Syria, Turkey, and Yemen.  Often, RI is the only organization aiding highly vulnerable communities. 

  • RI employs 7,000+ staff and auxiliary workers
  • 97% of staff are in-country nationals
  • We only have some 90 ex-pat staff out of 7,000+
  • RI spent $125 million in 2019 on our programs.

RI invests in four broad program sectors:  Economic Opportunity, Education, Health, and Water, Sanitation and Hygiene (WASH).  We design our programs to incorporate The RI Way:  local participation, integrated programming, the development of civic skills, and partnerships including with local NGOs, governments, and the private sector.

RI supports solutions that reinforce and improve upon existing in-country systems. Where such systems do not exist or are chronically underperforming, RI’s crisis response lays the foundation for long-term, sustainable change. 


Position Summary      

Reporting to the Hub Team Leader (HTL), the Deputy Hub Team Lead (DHT) will support with oversee the implementation, coordination and administration of all aspects related to ongoing program activities in Syria including planning, organizing, leading, and ensuring quality implementation of program activities. The DHT under the HTL supervision will be in-charge and is responsible for day-to-day management of Health & Protection Program, Monitoring and Evaluation as well as Grants Acquisition & partnership functions. The DHT needs to track progress with individual projects, monitor operational and financial activities, contribute to building a comprehensive accountability platform and contribute to lessons learned and recommendations for program improvement, in addition to ensuring program implementation follows RI and donors’ regulations.





  • In Coordination with the HTL, contributes to the Syria mission strategic planning process by advising on any changes in the context, new program development needs and ideas for program growth inside Syria.
  • Facilitate and manage the implementation of program guidelines and standards, policies and procedures as defined by the Syria SMT.
  • Identify and report potential risks and possible threats associated with program activities and communicate with the HTL and other relevant departments for defining appropriate course of action for mitigating and addressing the risks.
  • In Coordination with the HTL, facilitates rapid response and assessments, with written reports, analysis and recommendations to initiate emergency response.
  • Lead the development and revision of program guidelines, policies and procedures.

Program Management and Development

  • Provide day to day oversight and management support to implementation of the projects.
  • Effectively manage Programs (Health & Protection) and Monitoring and Evaluation departments.
  • Under the HTL supervision, ensure that program activities comply with all donor and relevant legislation and professional standards.
  • With support from HTL and in coordination with other relevant departments, review current practices, SOPs, guideline, identify the gaps and provide continues development plan

Capacity building

  • Provide capacity building to Programs and Monitoring and Evaluation and Grants/partnership staff.
  • Focus on key capacity building areas such as management, leadership, work plan development, project cycle management etc.
  • Conduct regular performance appraisals and annual performance reviews of Program and M&E managers.

Budget and Financial Management

  • Under HTL supervision, ensure program implementation and budget use follows grant requirements per relevant donors. Report any deviations from spending projection/plans to HTL and Syria finance manager.
  • Ensure timely and constant monitoring of the project spend-down plans, review BVAs in coordination with relevant teams

Monitoring, Evaluation and Reporting

  • Review the current M&E mechanism and provide gap analysis to ensure data utilization and collection are efficient and in use.
  • Supervise the M&E team to develop a program evaluation framework to assess the strengths of the program and to identify and implement action plans regarding areas for improvement
  • In coordination with HTL and WOS grants manager, award and partnership manager, ensure regular reporting to donors on progress of project implementation (as per reporting calendar agreed).
  • In collaboration with the program manager/team, ensure that activities are on track and all M&E tools are in place and provide feedback to program team.

Coordination and Partnership

  • Support HTL in-country representation of RI to donors, NES forum operations and other relevant hub-based coordination when needed.
  • Conduct stakeholder mapping to identify local NGO/partners for potential coordination


  • Uphold and promote RI’s commitment to ensuring the safeguarding and safety of the vulnerable communities we serve.
  • Consistent with RI’s safeguarding and protection policies, ensure all people who come into contact with Relief International are as safe as possible.




  • This position demands a dynamic individual with a demonstrated ability to achieve results in a demanding and fast paced environment. Creativity, flexibility, strong work ethic and a sense of humor are highly valued. Exceptional individuals are encouraged to apply;
  • A degree in a relevant Humanitarian/Development field or Bachelor’s degree with commensurate work experience; technical experience in health, WASH, nutrition  and protection strongly preferred;
  • Minimum of 4 years professional program implementation experience in conflict settings; including program development and proposal writing experience;
  • Solid background and knowledge of USAID, ECHO and FAP Rules and Regulations;
  • Excellent interpersonal, communication, public speaking, and strategic planning skills required;
  • Fluency in English (spoken and written) required; Arabic language skills are highly advantageous;
  • Ability and willingness to travel to Syria management office in Jordan and inside Syria (if and when security permits).
  • Demonstrated ability to manage multiple priorities, deadlines, tasks efficiently;
  • Excellent time management skills and resourcefulness with strong attention to detail


Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. 

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Relief International is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. 

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Relief International (RI) is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to RI’s Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

RI Values: 

We uphold the Humanitarian Principles: humanity, neutrality, impartiality and operational independence. We affirmatively engage the most vulnerable communities.

We value:

  • Inclusiveness
  • Transparency and accountability
  • Agility and innovation
  • Collaboration
  • Sustainability

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