Global Supply Chain Director

Location: Head Office (US or UK)
Position Location: USA/UK - Washington, DC or London, UK


Title:                   Global Supply Chain Director

Department:        Supply Chain      

Location:             London/ Washington can be based remotely

Reporting to:       Chief Financial Officer

Direct reports:     Global Operations Manager, Procurement Officer and

dotted line management of Regional Operations Managers

Budget responsibility: Not Applicable

This role is classified as requiring standard/ advanced pre-employment checks


ABOUT Relief International.


Relief International (RI) is a leading non-profit organization working in 16 countries globally to relieve poverty, ensure well-being and advance dignity. We specialize in fragile settings, responding to natural disasters, humanitarian crises, and chronic poverty.


RI combines humanitarian and development approaches to provide immediate services while laying the groundwork for long-term impact and resilience. We focus on health/nutrition, education, economic opportunity, and water, sanitation, hygiene (WASH) programming while integrating protection, environment/climate change, and conflict mitigation in partnership with the communities we serve.  We empower communities to find, design and implement the solutions that work best for them.


RI includes the three corporate members of the RI Alliance: RI-US, RI-UK, and MRCA/RI-France. Under our alliance agreement, we operate as a single, shared management structure.


About our Programs


RI is active in 16 countries around the world, including some of the most fragile: Afghanistan, Bangladesh, Iran, Iraq, Jordan, Lebanon, Myanmar, Pakistan, Philippines, Somalia, South Sudan, Sudan, Syria, Turkey, and Yemen.  Often, RI is the only organization providing assistance to highly vulnerable communities. 


RI employs about 5,000 staff and auxiliary workers

97% of staff are local nationals and there are about 90 international (expat) staff.


2021 programs budget is about $125M 


RI receives funding from a broad range of institutional donors – US,UK, Europe, and the UN, to delivery life-saving and resilience building programming with communities and local and international partners.  RI supports solutions that reinforce and improve upon existing in-country systems. Where such systems do not exist or are chronically underperforming, RI’s crisis response lays the foundation for long-term, sustainable change. 



Position Summary


The Director of Global Supply Chain is responsible for the high quality, efficient, and compliant execution of supply chain requirements at Relief International offices and field operations.


This encompasses operations at the global, regional and country offices, including supply chain, logistics, travel, insurances, facilities and administration and incorporates ensuring that the staff at all levels are trained and managed to perform their responsibilities at a high level.


The Director of Global Supply Chain is responsible for setting strategy, policy and processes for the efficient, effective and compliant execution of supply chain and operations, especially field operations, including procurement, inventory management, logistics, administrative processes, office premises, travel, insurances, etc.


This includes leading regional operations personnel who ensure adequate capacity at the country level, driving compliance at the country level and ensuring adequate support for these functions at the regional level.


The scope of the Supply Chain role is broad. Traced to the country level, it includes supply chain management, logistics, offices and work tools, assets and insurance, staff movement, execution of safety and security preparedness, travel, IT (at country level); and administration, as well as the policies, procedures and personnel to execute all of these elements in an efficient, safe and compliant manner for ongoing programming and rapid deployment situations.


Supply Chain works in close coordination with Programs to ensure that program team members have the rights tools and support available at the right time and place to be able to do their jobs and, indeed, that the team members are able to get to the right place at the right time. Therefore, it will require close cooperation throughout the project life cycle, from design to close-out.


The Director of Global Supply Chain will have direct line management for the Global Operations team who develop and document global policies and standards for processes; support global office initiatives and provide capacity building to regional and country level operations colleagues.



Key Responsibilities and Duties.


Management Experience required for the role

  • Oversee, direct, and organize the work of the supply chain teams at the global support offices, regional support offices and in the country offices.
  • Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
  • Ensure staff members receive timely and appropriate feedback, training and development.
  • Build the capacity of Supply Chain Managers and Officers at Global and Regional levels to support country level operations staff and provide back-stopping and gap filling as needed.
  • Mentor and develop staff using a supportive and collaborative approach: assign accountabilities, set objectives, establish priorities, and monitor and evaluate results.






Technical Experience and Skills required for the role

  • Lead the organization to excellence in all aspects of supply chain and operations. With the Global Supply Chain team, the Director will review and improve relevant policies, ensure high quality standards and SOP’s across all supply chain areas, assess and strengthen staff capacity at all levels, build a strong community of practice in supply chain across the organization.
  • Lead in the implementation of global operational improvements to enhance the organization’s ability to implement programs, strengthen donor relations, improve organization-wide activities and mitigate identified risks.
  • Coordinate with Global Assurance (GA) to help define high risk operational environments (risk from a compliance capacity perspective) for GA review, and design support interventions to address weaknesses identified through GA reviews.


Responsibility areas for global offices include:

  • Office premises, equipment, furnishings,insurance
  • Administrative support organization and supplies
  • Global travel agent
  • Global Support Office and globally sourced  field procurements
  • Assets and inventories
  • Global insurance for vehicles, property, liability and Directors & Officers


Responsibility areas for regional offices include:

  • Support on office premises,  equipment, furnishings
  • Assets
  • Capacity building for regional staff who support country level staff 
  • Alignment on policies and procedures


Responsibility areas for country offices include:

  • Procurement Management
  • Warehousing and Inventory Management
  • Asset Management
  • Fleet Management (including RI owned and leased vehicles, boats or other motorized equipment)
  • Travel and Administration depending on the Country Office size and context
  • RI premises, leases and administrative support, including implementation. Of security features
  • Implementation of country security protocols. For all supply chain. And operations responsibilities
  • Rapid deployment team to stand up new offices in emergencies or new program and close outs



  • Uphold and promote RI’s commitment to ensuring the safeguarding and safety of the vulnerable communities we serve
  • Consistent with RI’s safeguarding and protection policies, contribute to ensuring that all those who come into contact with Relief International staff and the communities we serve can be trusted to work safely with them
  • Support and develop systems that create and maintain an environment that prevents sexual exploitation and abuse and promotes the implementation of the Code of Conduct and safeguarding policies
  • Work collaboratively with the Global Safeguarding Manager to advocate for the inclusion of safeguarding activities and resources within programs
  • Ability to demonstrate knowledge of donor requirements of safeguarding standards and protection from exploitation and abuse




Culture and leadership

  • Ensure a positive and productive work environment which is free from harassment and bullying
  • Ability to demonstrate sensitivity and understanding of diversity and cultural differences, gender issues and the commitment to equal opportunities
  • Ability to demonstrate and uphold RI’s values and ethics



Other related tasks that may from time to time



Role requirements.


Experience and skills required for the role.


  • Track record of achievement in a previous, similar role. with INGOs at field as well as HQ levels with experience specifically in a logistics role at a senior level
  • A bachelor degree in business administration, Supply Chain Management, international development, or a related field
  • Experience in Humanitarian operations that specifically includes supply chain and logistics which are compliant with US, UK, EU, and UN donor policies.
  • Preferable to have knowledge or expertise in field of relevant IT systems, software and devices.
  • Proven track record of success preferably within fragile settings, emergencies and developing countries.
  • Strong, positive track-record of collaboration – able to work with diverse teams in diverse locations.
  • Ability to lead/motivate teams remotely in a positive and professional manner
  • Ability to work under pressure and to meet challenging deadlines.
  • Ability to analyze complex organizational challenges and present innovative solutions.
  • Excellent relationship management skills and ability to communicate in all forms (written, verbal, negotiation, presentation skills, etc.)
  • Willingness to travel, sometimes at short notice, as required for the successful implementation of the role.


RI Values.


Guided by the humanitarian principles of humanity, neutrality, impartiality, and independence, as well as “Do No Harm,” Relief International Values:


We value:

  • Integrity
  • Adaptability
  • Collaboration
  • Inclusivity
  • Sustainability














How to apply.

  • To apply for this post, click on the “Apply” button in the job advert page
  • You will be asked to upload a CV and Cover Letter.  The cover letter should be no more than 2 pages long and explain why you are interested in this post with Relief International and how your skills and experience make you a good fit.


Please apply immediately we will be reviewing applicants on a rolling basis, therefore may withdraw the position for the job board closing date.


Please apply by uploading your cover letter and up-to-date CV on our website .


Due to limited resources, only short-listed candidates will be contacted


Relief International has a zero-tolerance policy for unlawful harassment, sexual exploitation and abuse. Relief International is committed to protecting our staff and the communities we work with from abuse and harm including sexual exploitation, sexual abuse and sexual harassment.


All staff are expected to abide by our Code of Conduct.


Recruitment to all roles in Relief International include a criminal records self-declaration, references and other pre-employment checks, which may include police and qualifications checks.



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