Team Coordinator - Program Development, Quality & Surge

Location: Head Office (US Only)
Position Location: Global


Title:           Team Coordinator - Program Development, Quality & Surge

Department:  Program Development, Quality & Surge Support

Location:     US (DC or Remote)

Reporting to: Dual Reporting - Head of Program Development and

Chief Programs Officer

Direct reports: Not Applicable

Budget responsibility: Non-Applicable

Classification: Standard



ABOUT Relief International.


Relief International (RI) is a leading nonprofit organization working in 16 countries to relieve poverty, ensure well-being and advance dignity. We specialize in fragile settings, responding to natural disasters, humanitarian crises and chronic poverty.


Relief International combines humanitarian and development approaches to provide immediate services while laying the groundwork for long-term impact. Our signature approach — which we call the RI Way—emphasizes local participation, an integration of services, strategic partnerships and a focus on civic skills. In this way, we empower communities to find, design and implement the solutions that work best for them.


RI includes the four corporate members of the RI Alliance: RI-US, RI-UK, MRCA/RI-France and RI-Europe.  Under our alliance agreement, we operate as a single, shared management structure.


RI is active in 16 countries around the world, including some of the most fragile: Afghanistan, Bangladesh, Iran, Iraq, Jordan, Lebanon, Myanmar, Pakistan, Philippines, Somalia, South Sudan, Sudan, Syria, Turkey, and Yemen.  Often, RI is the only organization providing assistance to highly vulnerable communities. 


RI employs 7,000+ staff and auxiliary workers

97% of staff are local nationals

We only have some 90 ex-pat staff out of 7,000+

RI spent $150 million in 2019 on our programs


Often, RI is the only organization providing assistance to highly vulnerable communities. 


RI invests in four broad program sectors:  Economic Opportunity, Education, Health, and Water, Sanitation and Hygiene.  We design our programs to incorporate The RI Way:  local participation, integrated programming, the development of civic skills, and complementary partnerships including with local NGOs, governments, and the private sector.  RI supports solutions that reinforce and improve upon existing in-country systems. Where such systems do not exist or are chronically underperforming, RI’s crisis response lays the foundation for long-term, sustainable change. 





Position Summary.


Relief International is looking for a Team Coordinator – for the Program Development, Quality & Surge Support (PDQS) to support our varied portfolio of work across the organization. This is an exciting opportunity for a dynamic, motivated, and thoughtful individual with excellent organizational and operational skills and superb judgment to provide direct administrative support to Head of Program Development and Chief Officer of Programs in their day-to-day work and support for the entire International Programs division.


The Team Coordinator be proactive and take the initiative to identify opportunities and problems and devise solutions.  Bringing strong interpersonal skills to help implement those solutions with a strong sense of judgment, discretion, and tact. Able to work in a fast-paced office environment, which will on occasion require flexible working hours to support our global programs. This position has a sizable administrative component, making strong organizational skills and attention to detail essential.


The ideal candidate for this position will have a deep commitment to the humanitarian sector and the communities we serve and the ability to focus on details while prioritizing and completing multiple tasks in a skillful and timely fashion.


Key Responsibilities and Duties.


  • Manage, prioritize and improve the Chief Programs Officer workflow, including monitoring deliverables and deadlines for the CPO
  • Manage a busy calendar, schedule and prioritize appointments, and support travel arrangements for international and domestic travel
  • Organize all meetings and materials for the CPO and the PDQS Team
  • Manage and improve systems on a proactive basis to enable the team to work more efficiently
  • Take minutes at meetings and prepare and distribute next steps for follow up;
  • Facilitate meetings when appropriate
  • Perform necessary administrative functions
  • Assist in recruiting, hiring and managing the departments interns
  • Work collaboratively with CPO and Head of Program Development to support the work of the SMT and the leadership team
  • Organize special events (i.e. all staff meetings, senior team retreats etc.)


  • Execute Team special projects as needed;
    • Power of Attorneys;
    • Country Registrations;
    • Adhoc Board Support including report and communication prep


  • Visa Processing Support
    • Coordinate with International Program Manager and Executive Team to review and process Visa requests.


  • Organize and maintain paper and electronic files
  • Support the Programs Team SharePoint site with frequent updates




  • Uphold and promote RI’s commitment to ensuring the safeguarding and safety of the vulnerable communities we serve.
  • Consistent with RI’s safeguarding and protection policies, ensure your job-related activity and practice is compliant with safeguarding standards.
  • Ensure that your behaviour inside and outside of work promotes the values outlined with RI’s code of conduct and safeguarding policies
  • Remain alert and responsive to any child and adult safeguarding risks, acquire relevant knowledge and skills which will enable you to promote strong safeguarding practices, understand the child and adult safeguarding policy and procedures.



Experience and skills required for the role.


  • Degree in related field or equivalent work experience providing administrative or other kind of support within a fast paced demanding working environment;
  • Previous experience in communications, non-profit sector, operations and finance support a plus.
  • Excellent organizational abilities with strong skill managing multiple complex tasks;
  • Flexible work style with the ability to work under tight deadlines and with shifting priorities; as required, work flexiblily
  • Proven communication and interpersonal skills, working with diverse teams, located globally
  • Strong writing and proofreading skills
  • High level of professionalism with the ability to maintain sensitive and confidential information;
  • Track record of demonstrating sound judgment by making appropriate decisions and knowing when to take initiative;
  • Experience of using Microsoft Office applications, particularly Excel, SalesForce and SharePoint;


RI Values.


Guided by the humanitarian principles of humanity, neutrality, impartiality, and independence, as well as “Do No Harm,” Relief International Values:


We value:

  • Integrity
  • Adaptability
  • Collaboration
  • Inclusivity
  • Sustainability







How to apply.

  • To apply for this post, click on the “Apply” button in the job advert page
  • You will be asked to upload a CV and Cover Letter.  The cover letter should be no more than 2 pages long and explain why you are interested in this post with Relief International and how your skills and experience make you a good fit.


Closing date. 16 January 2022


Please apply by uploading your cover letter and up-to-date CV on our website .


Due to limited resources, only short-listed candidates will be contacted


Relief International has a zero-tolerance policy for unlawful harassment, sexual exploitation and abuse. Relief International is committed to protecting our staff and the communities we work with from abuse and harm including sexual exploitation, sexual abuse and sexual harassment.


All staff are expected to abide by our Code of Conduct.


Recruitment to all roles in Relief International include a criminal records self-declaration, references and other pre-employment checks, which may include police and qualifications checks.














Are you a returning applicant?

Previous Applicants:

If you do not remember your password click here.

Back to Search Results

New Search

Powered By Taleo