Incident Management Officer

Location: Head Office (UK Only)
Position Location: UK - London


Title: Incident Management Officer

Department: Risk Management and Assurance Department

Location: London UK

(Homebased with some travel to the office as required)

Reporting to: Risk Coordinator

Direct reports: N/a

Budget responsibility: None


About Relief International.


Relief International (RI) is a leading non-profit organization working in 16 countries to relieve poverty, ensure well-being and advance dignity. We specialize in fragile settings, responding to natural disasters, humanitarian crises and chronic poverty.


Relief International combines humanitarian and development approaches to provide immediate services while laying the groundwork for long-term impact. Our signature approach — which we call the RI Way—emphasizes local participation, an integration of services, strategic partnerships and a focus on civic skills. In this way, we empower communities to find, design and implement the solutions that work best for them.

RI includes the four corporate members of the RI Alliance: RI-US, RI-UK, MRCA/RI-France and RI-Europe.  Under our alliance agreement, we operate as a single, shared management structure.


About our Programs.

RI is active in 16 countries around the world, including some of the most fragile: Afghanistan, Bangladesh, Iran, Iraq, Jordan, Lebanon, Myanmar, Pakistan, Philippines, Somalia, South Sudan, Sudan, Syria, Turkey, and Yemen.  Often, RI is the only organization providing assistance to highly vulnerable communities. 

  • RI employs 7,000+ staff and auxiliary workers
  • 97% of staff are local nationals
  • We only have some 90 ex-pat staff out of 7,000+
  • RI spent $150 million in 2019 on our programs


Often, RI is the only organization providing assistance to highly vulnerable communities. 

RI invests in four broad program sectors:  Economic Opportunity, Education, Health, and Water, Sanitation and Hygiene.  We design our programs to incorporate The RI Way:  local participation, integrated programming, the development of civic skills, and complementary partnerships including with local NGOs, governments, and the private sector.  RI supports solutions that reinforce and improve upon existing in-country systems. Where such systems do not exist or are chronically underperforming, RI’s crisis response lays the foundation for long-term, sustainable change. 


Position Summary.

The Incident Management Officer will contribute to the achievement of the Risk Management and Assurance Department objectives. These objectives include ensuring accountable and robust systems, ethical incident management and effective risk management. The candidate will work with a diverse range of stakeholders across our international country and regional programs to provide administrative support to the reporting and management of incidents and the follow up of recommendations following investigation. The post holder will also support the rollout and implementation of RI’s Ethics and Security Incident Reporting and Management Policy.


The position involves analysis of data using software such as PowerBi and Excel to produce high quality reports for a range of stakeholders such as senior managers and the Board. Effective collaboration with different departments such as Human Resources, Global Assurance, Safety and Security and Safeguarding, with regards to policy compliance and ethical incident management, will be an important part of the job.


Key Responsibilities and Duties.

Coordination and reporting  

  • Working closely with Risk Coordinator, VP for Risk Management and Assurance and CECO to coordinate the management of RI’s responses to incidents.
  • Support the Risk Officer in providing regular reports on Incident Management to stakeholders including Management and the Board, drawing out key trends and learning.

Incident Management

  • Ensure that incidents are promptly logged in the Incident Management system with appropriate documentation uploaded and notified to the appropriate teams for case management.
  • Support the GSO IMT in coordinating reporting and improvements to internal processes for incident management.
  • Work with Country IMTs and Technical Case leads (where needed, e.g. HR/ Management cases) to ensure that category 1 – 3 incidents are resolved within 60 days in line with RI policy and procedures.
  • Maintain the tracker for recommendations following investigations and follow up on the level of implementation of the recommendations.
  • Contribute towards a culture that encourages the reporting of concerns and allegations within the organization

Support Key Processes

  • Participate in meetings with stakeholders and related training events
  • Support the team in meeting external reporting requirements to the donors and regulators in line with the Ethics and Security Incidents Reporting and Management Policy and the Administrative Agreement.


Qualifications and Requirements.


  • Commitment to the organisations vision and mission, and a good understanding and empathy with Relief International’s values and principles
  • A good and practical understanding of the principles and practice of good governance in international not-for profit organisations.
  • Experience of working on case management either in an incident management capacity or other relevant experience
  • A high degree of flexibility and adaptability in order to respond to changing needs
  • Strong organizational skills and attention to detail
  • Excellent verbal and written command of the English Language;
  • Excellent computer literacy and confidence in using Microsoft Word, Excel, PowerPoint and email and electronic diaries, as well as online storage systems
  • Confident in working with online database systems, including PowerBi or other data visualisation software
  • Experience of working with people from diverse backgrounds, demonstrating respect for, and understanding of, cultural differences



  • Previous experience in working within humanitarian and development sector
  • Fluency in Arabic language, both spoken and written would be useful
  • Demonstrable passion and commitment to prioritising the needs of the poor, needy and less fortunate persons of all nationalities
  • Ability and motivation to travel internationally


RI Values.

We uphold the Humanitarian Principles: humanity, neutrality, impartiality and operational independence. We affirmatively engage the most vulnerable communities.


We value:

  • Inclusiveness
  • Transparency and accountability
  • Agility and innovation
  • Collaboration
  • Sustainability


How to apply.


To apply for this post, click on the “Apply” button in the job advert page

You will be asked to upload a CV and Cover Letter.  The cover letter should be no more than 2 pages long and explain why you are interested in this post with Relief International and how your skills and experience make you a good fit.


Please apply by uploading your cover letter and up-to-date CV on our website .

Due to limited resources, only short-listed candidates will be contacted.

Relief International is committed to protecting our staff and the communities we work with from abuse and harm including sexual exploitation, sexual abuse and sexual harassment.


All staff are expected to abide by our Code of Conduct.

Recruitment to all roles in Relief International include a criminal records self-declaration, references and other pre-employment checks, which may include police and qualifications checks.

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