Position:                         Associate Director of Financial Aid

Department:                   Financial Aid

Status:                           Full Time

Position Summary:

The Associate Director of Financial Aid is a senior level administrator within the Financial Aid Office and will represent the Director at college and community functions in their absence. The position provides leadership and has oversight of all day-to-day functions of the financial aid office. Responsible for the efficient and effective daily administrative and organizational functions of the financial aid office at Campbell University, to ensure that all financial aid processes and services implemented follow best practices and are delivered in a timely manner with the highest level of customer service.

This position is responsible for serving on the Leadership Team, which is responsible for reviewing and implementing plans for the alignment of the Financial Aid Office and progress with that of the University. In addition, the Associate Director role must develop and recommend policies and procedures for financial aid administration while maintaining compliance with University policy, state and federal regulations.  This position reports to the Director of Financial Aid.

Essential Duties and Responsibilities:

• Manage daily operations of the Financial Aid office including supervision in the absence of the Director.
• Facilitate coordination and communication between respective colleges/departments as they relate to the office's role in creating a positive educational experience for students.
• Address complaints and resolve problems. Through benchmarking peer and aspirant peer groups, define, share and lead efforts to maximize FA’s role in recruiting and retention
• Counsel prospective and returning students on all aspects of Federal, State, and Institutional Aid sources.
• Serve as primary point of contact and team lead for the financial aid counseling staff.
• Responsible for managing the Dependency Override and Special Circumstance Request.
• Oversees the State funded programs to include, but not limited to the North Carolina Need Based Scholarship Program.
• Primary point of contact and Team Lead for the annual Single Audit as well as periodic State Program Reviews.
• Serves as a subject matter expert on rules and regulations applicable to financial assistance and financial assistance programs, including staying current on regulations, compliance status, and pending changes. Identifies necessary changes to maintain compliance.
• Responsible for managing the Return to Title IV Aid process.
• Oversees all financial aid training programs for staff and informing staff on new Title IV regulations.
• Attend meetings and participate in committees, as assigned, and attend training necessary to stay abreast of regulations concerning financial aid.
• This position demands accuracy, honesty, integrity and the ability to work within the Christian mission of Campbell University.
• Always maintain a professional appearance and demeanor.
• Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
• Lead Satisfactory Academic Progress Appeals Committee

Education/Experience:

• Bachelor’s degree required, or an equivalent combination of education, training, and experience.
• Three years direct experience in Financial Aid or equivalent experience
• Experience with Ellucian Colleague preferred.
• Experience in a higher education or non-profit sector is also preferred.
• Working knowledge of Title IV and all Federal Regulations.

Knowledge, Skills, and Abilities:

• Communicate effectively to all groups through both oral and written channels.
• Maintain strict confidentiality and attention to detail are essential.
• Knowledge of Microsoft Word, Outlook, Excel, PowerPoint and the Internet
• Demonstrate tact, a positive attitude, courtesy and discretion in dealing with trustees, faculty, staff, students, high-level university officials and the public.
• Work independently as well as function effectively in a team and within a diverse group of people.
• Exercise independent judgment in complex and new situations.
• Manage multiple, concurrent projects, and meet strict deadlines.
• Detail-oriented and willing to work in a changing environment.
• Upon hire, have a broad knowledge of, and abide by, Campbell University policies and procedures, including, but not limited to; Title IX, and FERPA guidelines.